Refund Policy

At STBEMU4KTV Math, customer satisfaction is our utmost priority. We offer clear guidelines on our refund policy to ensure your peace of mind when subscribing to our services:

1. Free Trial & Satisfaction Assurance:

We offer a comprehensive free trial so you can thoroughly test our service and ensure compatibility with your device before making any payment. This way, you can subscribe with full confidence, knowing our services meet your requirements.

2. Device & Location Transfer:

In rare cases, if you encounter an unexpected issue such as:

Your TV/device becomes faulty or unusable.

You have moved to a new location or changed your home.

In these scenarios, we will seamlessly transfer your existing subscription to your new device at no additional cost, ensuring uninterrupted service.

2. Refund Eligibility:

We strive to offer an exceptional service experience. In the rare event that you encounter an issue we are genuinely unable to resolve—though such a case has not occurred previously—we will offer a full refund on your subscription.

Conditions for Refund:

You have already availed of the free trial.

You’ve made every reasonable attempt to work with our support team to resolve your issue.

The issue is confirmed to be unsolvable by our technical support team.

3. Situations Not Eligible for Refund:

Please be aware that we do not issue refunds for:

Personal preference changes after payment.

Temporary service interruptions that are promptly resolved.

Internet connectivity issues from the subscriber’s side.

4. How to Request a Refund:

To initiate a refund request, kindly contact our support team through our designated support channels with:

Your subscription details

Description of your unresolved issue

Correspondence history with our support team

We commit to reviewing your request thoroughly and fairly.

4. Refund Processing Time:

Once approved, your refund will be processed within 7-14 working days through the original payment method.

5. Customer Support:

Our dedicated support team is always available to assist you:

Email: subscribe@stbemu4ktv.com

Live Chat: Available on our website

STBEMU4KTV Math IPTV prioritizes your satisfaction and aims to resolve all concerns proactively. We believe in transparency and integrity, aiming to provide a worry-free streaming experience. If you have any questions or doubts, please reach out to us before initiating your subscription.